SHIPPING GUARANTEE:
The guarantee does not apply to shipments that are delayed due to causes beyond UPS's control, such as when air or ground transportation networks are disrupted by extreme weather conditions.
For all orders shipped in the US, to a residential, business, or P.O. Box address, we offer standard shipping at no additional cost. However providing of full address (not only P.O. Box) is highly recommended.
SHIPPING CUT OFF TIME:
Most orders ship the same day if ordered by 3 pm EST Monday through Friday. Exception: Please note that some orders take more time, 2-3 days usually for completing, in such cases you will be informed additionally.
SHIPPING SERVICES:
We provide services according to UPS, which are:
- UPS Ground – standard delivery;
- UPS Second Day Air - Delivery by the end of the second business day (Some locations in Alaska and Hawaii require additional transit time);
- UPS Next Day Air - Next business day delivery by 10:30 a.m., 12:00 noon, or end of the day, depending on destination;
PLEASE CHECK THE ADDRESS YOU PROVIDED CAREFULLY
SHIPPING HOLIDAYS:
Our warehouse follows the schedule of UPS for all major holidays.
UPS LOST PACKAGES:
Occasionally a package will get delivered to the wrong address, lost, or even stolen. Mail fraud is considered a federal crime so fortunately packages typically end up in our hands or yours even when they take a little "vacation".
Our insurance coverage on all items specifies a signed statement is necessary from the recipient if a package does not arrive.
The statement must have:
- The shipping address
- Name of recipient
- Telephone number
- A written statement specifying the package did not arrive. Once we receive your statement (which can be emailed or faxed) we will immediately file an insurance claim. The insurance company may need to contact you for additional information. It is very important that if the lost item does arrive at you after we have reshipped it be returned to the sender so that we can cancel the claim. UPS claims generally take 1-7 business days to complete the investigation.
Please contact us before placing the order for deliveries via other carriers.
Parts can be shipped from several locations across the U.S.
Please email us with any questions to info@irondt.com
